We feed a premium veterinary kibble diet according to your animal companion's weight, age and breed requirements. If your dog requires a special diet for mobility, weight-loss, due to food sensitivities and allergies or if you feed a raw food diet, we will require you to supply your animal companion's food along with a feeding guide (i.e., amount and frequency).
No. Patients are monitored 24/7. While we do not have any "live-in" team members, our team of veterinary and para-veterinary professionals work shift patterns. We have SAVC qualified animal health technicians working the night-shift (throughout the night). At each shift change the patients are handed from the one team to the team taking over. We have a number of team members who are in and out throughout the day/week including administrators, rehabilitation practitioners, veterinary physiotherapists and veterinarians who will also assess your animal companion when they are in.
Included in your pet's stay is:
- Two meals of a premium veterinary kibble diet.
- Regular controlled walks and toilet breaks. In most rehab programs the walks for part of a controlled and appropriate exercise program.
- 24/7 supervision and monitoring
- Daily health assessment which includes temperature, pulse, respiration, hydration and pain assessment.
- Administering medications and supplements (chronic and acute stage medications), as supplied by the patients veterinarian, surgeon or pet-parents.
- Basic physiotherapy (determined by the needs of your fur-child's stage of recovery) which may include a combination of cryotherapy, thermotherapy, therapeutic laser, TENS, EMS, massage and therapeutic exercise (i.e., passive range of motion, weight-shifts, standing bicycles, cavaletties etc.). This is normally sufficient for the first days. Once the stitches are removed we can begin an optional, more intensive rehabilitation program which may include hydrotherapy. A more intensive rehabilitation program is often recommended 2 to 3 times per week starting 14 days post surgery but this is dependent on the condition, the stage of recovery, whether the condition is being treated conservatively etc. It is not a one-size fits all solution and rehabilitation will be discussed with pet parents once the patient's needs are determined. There is an additional cost to more expensive rehab and physiotherapy sessions and these will be discussed with pet parents when it becomes applicable.
What is excluded:
- Special diets. This must be supplied on in-take by the pet parents.
- Additional medications. Should your animal companion require additional pain medications., antibiotics or other. These will be billed separately.
- Intensive rehab. Any more intensive rehab likely to start after 14 days will be discussed with pet-parents and billed separately.
- Travel fees. If we are required to take your animal companion back to the surgeon, veterinarian etc., for check-ups or similar, the travel will be quoted and billed separately.
- Any emergency costs associated with taking the patient to a veterinarian in an unforeseen medical emergency will be billed separately.
Yes, you are welcome to bring bedding, toys, leads, crates, bowls etc., along with your animal companion. We will make every effort to look after these items. However they are left at your own risk as toys have been know to be destroyed.
No. We take a variety of patients. Post-op, pre-op and post-injury (when pet parents are wanting to follow a conservative treatment protocol). We also offer medical boarding for terminally or chronically ill patients needing care while their pet parents are unable either while at work or while travelling. This includes patients with special care needs and those that require special monitoring and medication administration such as epileptics, diabetics, patients that are paralyzed or immobile etc.